Terms and Conditions
Sansiro.hu - General Terms and Conditions
A contract concluded on the basis of this document will not be filed (it is not accessible afterwards, the conclusion of the contract is proven by the order data), it is concluded by a legal declaration made with indicative behavior, it does not qualify as a written contract, it is written in Hungarian, it does not refer to a code of conduct. In case of questions arising regarding the operation of the webshop, the ordering and delivery process, we are at your disposal at the given contact details.
The scope of these GTC covers legal relationships on the Service Provider's website (https://sansiro.hu/) and its subdomains. These GTC are continuously available (and can be downloaded and printed at any time) from the following website: https://sansiro.hu/pages/aszf.
Definitions:
User: Any natural person, legal entity or organization that uses the services of the Service Provider and enters into a contract with the Service Provider.
Consumer: A User who is a natural person acting outside the scope of their profession, independent occupation or business activity.
Entrepreneur: A person acting in the course of his profession, independent occupation or business activity.
Service Provider: A natural or legal person or an organization without legal personality providing a service related to the information society, who provides a service to the User and who enters into a contract with the User.
1. SERVICE PROVIDER DATA
Name of the service provider: Sansiro Hungary Kft.
The service provider's registered office (and also the place of complaint handling): 9700 Szombathely, Király utca 1. A. building. Ground floor. Door 25.
The service provider's contact information, regularly used electronic mail address for contact with users: info@sansiro.hu
Service provider's company registration number/registration number: 18-09-116295
Service provider's tax number: 32758489-2-18
Name of the registering authority / licensing authority and license number (if any): Szombathely Court of Appeals
Service provider phone number: +36 70 678 2618
Language of the contract: Hungarian
Name, address, and email address of the hosting provider:
SHOPIFY International Limited, 2nd Floor, 1-2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, IRELAND, support@shopify.com
2. BASIC PROVISIONS
2.1. Hungarian law shall govern any issues not regulated in these GTC and the interpretation of these GTC, with particular regard to the provisions of Act V of 2013 on the Civil Code (“Civil Code”) and Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society, as well as Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. The relevant sectoral legal provisions shall govern special products. The mandatory provisions of the relevant legal provisions shall govern the parties even without a separate clause.
2.2. These GTC are effective from 2025.05.17. and remain in effect until revoked. The Service Provider will publish any amendments to these GTC on the website and notify registered/or previously purchased Users of the changes by e-mail. The amendments do not affect previously concluded contracts, i.e. the amendments do not have retroactive effect.
2.3. The Service Provider reserves all rights to the website, any part thereof and the content appearing on it, as well as the distribution of the website. It is prohibited to download, electronically store, process and sell the content appearing on the website or any part thereof without the written consent of the Service Provider (except for this document and the data processing information).
2.4. The Service Provider assumes no liability in connection with the sale and purchase of products published on other websites not affiliated with the Service Provider and not operated by the Service Provider.
3. REGISTRATION / PURCHASE
3.1. In the event of false data provided during the use/order/subscription of the service or data that can be linked to another person, the party entitled to do so may challenge the resulting electronic contract in court. As a result of a successful challenge (successful litigation), the contract becomes invalid from the date of its conclusion, or if it conceals another contract, the rights and obligations of the parties shall be assessed on the basis of the concealed contract.
3.2. The Service Provider shall not be liable for any delivery delays or other problems or errors attributable to incorrect and/or inaccurate data provided by the User. However, the Service Provider informs the Users that, after consultation with the User and clear identification, the User may correct the incorrectly entered data in the order so that invoicing and delivery are not hindered.
3.3. The Service Provider is not liable for any damages resulting from the User forgetting their password or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider (if there is registration on the site).
4. RANGE OF PRODUCTS, SERVICES AVAILABLE FOR PURCHASE AND PRICES
4.1. The displayed products can be ordered online (in some cases by phone) from the webshop. The prices displayed for the products are in HUF, gross prices (i.e. they include the VAT required by law, or, if the Service Provider invoices excluding VAT, the prices are the amounts to be paid), but do not include shipping and payment-related fees. Separate packaging costs - will not be charged, unless the User requests decorative or other special packaging.
4.2. In the webshop, the Service Provider displays the name and description of the product in detail, and displays photos of the products (if possible).
4.3. If a promotional price is introduced, the Service Provider shall fully inform Users about the promotion and its exact duration. When determining promotional prices, the Service Provider shall act lawfully, in compliance with the rules of Joint Decree 4/2009. (I. 30.) of the Ministry of Finance and the Ministry of Economy and Finance on the detailed rules for indicating the selling price and unit price of products, as well as the fees for services.
4.4. In the event of an incorrect price being indicated, the Service Provider is not obliged to confirm the order at this price, but has the option to reject the offer and offer confirmation at the correct, real price, in the knowledge of which the User has the right
- not to accept the modified offer, cancel the order.
- to maintain your order at the correct price.
According to Act V of 2013 on the Civil Code (Ptk.), a contract is concluded by the mutual and unanimous expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. there is no declaration expressing the will of the parties mutually and unanimously, then we cannot speak of a validly concluded contract from which rights and obligations would arise.
An incorrect price is:
- 0 HUF,
- 1 HUF, or
- A sale price is a price that does not reflect the percentage of discount shown on the original price. For example, if the original price of a product is 10,000 HUF and there is a 50% discount, the correct sale price would be 5,000 HUF. It is considered an incorrect price if 1,000 HUF or 2,000 HUF is displayed instead.
5. ORDER PROCESS
5.1. After registration, the user logs into the webshop/or can start shopping without registration.
5.2. The user sets the number of products they wish to purchase.
5.3. The user places the selected products in the cart. The user can view the contents of the cart at any time by clicking on the cart icon.
5.4. If you do not wish to purchase any more products, check the quantity of the product you wish to purchase. You can delete the contents of the cart by clicking on the delete/trash/X icon. To finalize the quantity, the User clicks on the update/modify cart icon.
5.5. The user enters the delivery address and then the delivery/payment method, the types of which are as follows:
5.5.1. Payment methods:
Payment on delivery: If the ordered product is delivered by courier or to a parcel point, the User has the option to pay the total amount of the order to the courier or at the parcel point in cash or by bank card upon receipt of the ordered product(s).
Online with a bank card: The User has the option to pay the total value of the order online with a bank card through the secure payment system of the financial service provider used by the Service Provider.
5.5.2. Shipping costs (gross amounts):
1,290 - 1,990 HUF
5.6. The total amount payable includes all costs based on the order summary and confirmation letter. The user is obliged to verify without delay, pursuant to Section 6:127 of the Hungarian Civil Code, whether the quality and quantity of the ordered product(s) are adequate. The product(s) are delivered on working days between 8 a.m. and 5 p.m.
5.7. After providing the data, the User can send their order by clicking on the Order/order button, but before that, they can check the provided data once again, send a comment with their order, or notify us of any other wishes related to the order by e-mail.
5.8. By placing an order, the User acknowledges that, in accordance with Section 15 and other conditions (e.g. Section 20) of Government Decree No. 45/2014 (II. 26.), the User is obliged to pay by placing an order.
5.9. Correction of data entry errors: Before closing the ordering process, the User can always go back to the previous phase, where he can correct the entered data. In detail: During the order, it is possible to view and modify the contents of the basket. If the basket does not contain the desired quantity, the User can enter the number of pieces of the desired quantity in the data entry field in the quantity column, then press the update/modify basket button. If the User wishes to delete the products in the basket, he clicks the delete/trash/X button. During the order, the User has the continuous opportunity to correct/delete the entered data. The User has the opportunity to request the correction of any errors by phone or e-mail even after sending the order.
5.10. The User receives a confirmation by e-mail after sending the order. If this confirmation does not arrive at the User within the expected deadline depending on the nature of the service, but no later than 48 hours from the date of sending the User's order, the User is released from the offer or contractual obligation. The order and its confirmation shall be deemed to have arrived at the Service Provider or the User when it becomes available to him. The Service Provider excludes its responsibility for confirmation if the confirmation does not arrive on time because the User provided an incorrect e-mail address during registration or cannot receive messages due to the storage space belonging to his account being full.
5.11. The User acknowledges that the confirmation mentioned in the previous point is only an automatic confirmation and does not create a contract. The contract is created when the Service Provider notifies the User in another e-mail about the details of the order and its expected fulfillment following the automatic confirmation mentioned in the previous point.
6. PROCESSING AND FULFILLMENT OF ORDERS
6.1. Orders are processed in the order of receipt on working days and during working hours. It is also possible to place an order outside the times indicated for order processing; if it is placed after working hours, it will be processed on the following working day. In all cases, the Service Provider's customer service will confirm electronically when it will be able to fulfill your order.
6.2. General delivery deadline, within 2-4 working days from the conclusion of the contract.
6.3. Based on the purchase contract, the Service Provider is obliged to transfer the ownership of the item, and the User is obliged to pay the purchase price and take delivery of the item.
6.4. If the seller is a business and the buyer is a consumer, and the seller undertakes to deliver the goods to the buyer, the risk of damage shall pass to the buyer when the buyer or a third party designated by the buyer takes possession of the goods. The risk of damage shall pass to the buyer upon delivery to the carrier, if the carrier has been commissioned by the buyer, provided that the carrier has not been recommended by the seller.
6.5. In the event of a delay by the Service Provider, the User is entitled to set an additional deadline. If the Seller fails to perform within the additional deadline, the Buyer is entitled to withdraw from the contract.
6.6. The User has the right to withdraw from the contract without setting an additional deadline if
a) the Service Provider refused to perform the contract; or
b) the contract should have been performed at the specified performance time - and not at any other time - according to the agreement of the parties or due to the identifiable purpose of the service.
If the Service Provider is in default, the User may demand performance, or if the User's interest in the performance of the contract has ceased as a result of the delay, he may withdraw from the contract.
For the User's withdrawal, it is not necessary to prove the cessation of interest in the performance if
a) the contract should have been performed at the specified performance time and not at any other time, as agreed by the parties or due to the identifiable purpose of the service; or
b) the entitled party has set an appropriate additional deadline for subsequent performance and the additional deadline has expired without result.
6.7. If the Service Provider does not fulfill its obligations under the contract because the product specified in the contract is not available, it is obliged to inform the User immediately and to immediately refund the amount paid by the User, and the Service Provider is obliged to ensure that the User asserts his other rights provided for by law in the event of defective performance.
6.8. The Service Provider draws the attention of Users to the fact that if the User does not take delivery of the ordered product(s) that have been delivered in accordance with the contract (regardless of the payment method), he/she commits a breach of contract and falls into default, precisely according to Section 6:156. (1) of the Civil Code.
This means that, based on the rules of non-commissioned transactions, the Service Provider will also charge the usual storage costs and shipping costs (if any, the cash on delivery fee) (round trip) related to the product(s) to the Users if the Consumer does not indicate his/her intention to withdraw (and does not make a declaration whether he/she wishes to receive the ordered product(s).
The Service Provider draws the attention of Users to the fact that it will use the assistance of its lawyers to enforce our legal claims arising in this way, and therefore the User will be responsible for paying other (legal) costs arising from the breach of contract (including the fees for the payment order procedure).
7. RIGHT OF WITHDRAWAL
7.1. Pursuant to Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014. (II.26.) on the detailed rules for contracts between consumers and businesses, the Consumer has the right to withdraw from the contract without giving any reason.
The consumer exercises his right of withdrawal or termination
a) in the case of a contract for the sale of a product
aa) the product,
ab) when buying and selling multiple products, if the individual products are supplied at different times, the last product supplied,
ac) in the case of a product consisting of several lots or pieces, the last lot or piece supplied,
ad) if the product must be provided regularly within a specified period, the first service,
may be exercised within fourteen days from the date of receipt by the consumer or a third party designated by him, other than the carrier.
If the Service Provider does not comply with this information, the 14-day withdrawal period is extended by twelve months. If the Service Provider provides the information after the expiry of 14 days from the date of receipt of the product or the conclusion of the contract, but within 12 months, the withdrawal period is 14 days from the date of provision of this information.
7.2. The Consumer may exercise his right of withdrawal by making a clear statement to this effect or by using the declaration template specified in Annex 2 of Government Decree 45/2014. (II.26.) .
7.3. The period for exercising the right of withdrawal expires 14 days from the day on which the Consumer, or a third party indicated by him, other than the carrier, takes possession of the product.
7.4. The consumer may also exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.
7.5. The direct cost of returning the product must be borne by the Consumer; the Service Provider has not undertaken to bear this cost.
7.6. In the event of exercising the right of withdrawal, the Consumer shall not be charged any costs other than the cost of returning the product.
7.7. The Consumer does not have the right of withdrawal in the case of non-prefabricated goods that were produced on the instructions of the Consumer or at his express request, or in the case of a product that was clearly tailored to the Consumer.
7.8. The Consumer may also not exercise his right of withdrawal (full list of exceptions under the Regulation, Section 29 (1)):
a) in the case of a contract for the provision of services, after the service has been fully performed, but if the contract gives rise to a payment obligation for the consumer, only if the performance has begun with the consumer's express prior consent and the consumer's acknowledgement that he will lose his right of withdrawal as soon as the business has fully performed the contract;
b) in respect of a good or service whose price or fee cannot be influenced by the financial market undertaking, it depends on its possible fluctuations even during the period specified in Section 20(2);
(c) in the case of non-prefabricated goods which have been produced to the consumer's instructions or at his express request, or in the case of goods which have been clearly tailored to the consumer's individual needs;
d) for goods that are perishable or have a short shelf life;
e) in respect of goods in sealed packaging which, for health or hygiene reasons, cannot be returned after being opened after delivery;
f) in respect of goods which, by their nature, are inseparably mixed with other goods after delivery;
g) in respect of an alcoholic beverage whose actual value depends on market fluctuations in a way that cannot be influenced by the undertaking, and whose price was agreed upon by the parties when concluding the sales contract, but the contract is only fulfilled after the thirtieth day from the conclusion;
h) in the case of a business contract where the business visits the consumer at the express request of the consumer to carry out urgent repair or maintenance work;
i) in respect of the sale and purchase of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery;
j) with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
k) in the case of contracts concluded at public auction;
l) in the case of a contract for the provision of accommodation, other than housing services, transport, car rental, catering or services related to leisure activities, if a deadline or time limit specified in the contract has been stipulated;
m) with regard to digital content provided on a non-tangible medium, if the business has commenced the performance with the express prior consent of the consumer, and the consumer has simultaneously declared his acknowledgement of the fact that he will lose his right of withdrawal/termination after the commencement of the performance, and the business has sent a confirmation to the consumer in accordance with Section 12(2) or Section 18.
7.9. The Service Provider shall refund the full amount paid by the consumer as consideration, including the costs incurred in connection with the performance, without delay, but at the latest within fourteen days of the date of the business becoming aware of the withdrawal from the distance contract, in the event of a contract concluded between distant parties. At the same time, the Service Provider shall have the right of retention.
7.10. During the refund, the Service Provider uses the same payment method as the payment method used during the original transaction, unless the Consumer expressly consents to the use of another payment method; the Consumer will not incur any additional costs as a result of the use of this refund method.
7.11. The consumer is obliged to return the goods or hand them over to the Service Provider without undue delay, but in any case not later than 14 days from the date on which the notice of withdrawal from the contract was sent to the Service Provider. If the business also sells the goods in its business premises and the consumer exercises his right of withdrawal in person at the business premises of the business, he is entitled to return the goods to the business at the same time.
7.12. In the event of a written withdrawal, it is sufficient for the consumer to send the withdrawal statement within 14 days.
7.13. The Consumer meets the deadline if he/she returns or hands over the product(s) before the expiry of the 14-day period. The return is deemed to have been completed within the deadline if the Consumer sends the product before the expiry of the deadline.
7.14. The consumer shall bear only the direct costs of returning the product.
7.15. The Service Provider is not obliged to reimburse the Consumer for additional costs resulting from the choice of a method of transport other than the cheapest standard method of transport offered by the Service Provider.
7.16. The Service Provider may withhold the refund until the goods(s) have been returned or the Consumer has provided evidence that they have been returned: whichever is earlier.
7.17. If the Consumer wishes to exercise his/her right of withdrawal, he/she may notify the Service Provider in writing (using the attached declaration), by telephone or in person. When notifying in writing, we will take into account the time of posting/couriering/e-mailing, and when notifying by telephone, we will take into account the time of notification by telephone.
7.18. The Consumer is only liable for any depreciation resulting from use exceeding the use necessary to establish the nature, properties and functioning of the product.
7.19. Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses (hereinafter: R) can be found here .
7.20. Directive 2011/83/EU of the European Parliament and of the Council is available here .
7.21. The Consumer may also contact the Service Provider with other complaints using the contact details provided in these Regulations.
7.22. The right of withdrawal applies only to Users who are considered Consumers under the Civil Code.
7.23. The right of withdrawal does not apply to businesses, i.e. persons acting in the course of their profession, independent occupation or business activity.
7.24. (Applicable only if the Service Provider also provides services in addition to sales.)
If the Consumer terminates a distance contract after the commencement of performance, he shall pay the undertaking a fee proportional to the service provided up to the date of notification of the termination to the undertaking. The amount to be paid proportionally by the Consumer shall be determined on the basis of the total amount of the consideration agreed in the contract plus tax. If the Consumer proves that the total amount thus determined is excessive, the proportional amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. When determining the market value, the consideration for the same service by undertakings performing the same activity at the date of conclusion of the contract shall be taken into account.
The consumer shall not bear the following costs when exercising the right of withdrawal/termination:
a) the full or partial costs of fulfilling the contract for the provision of services, if
aa) the undertaking has failed to comply with the information obligation prescribed in Section 11(1)(i) or (k) of the R Act, or
ab) the consumer did not request the commencement of the performance of the service in accordance with Sections R 13 and 19 before the expiry of the deadline specified in Section 20 (2) of R;
b) the full or partial costs of providing digital content on a non-tangible medium, if
ba) the consumer has not given his express prior consent for the performance to commence before the expiry of the deadline specified in Section 20(2) of R,
bb) the consumer, at the same time as giving his consent pursuant to point ba), did not declare his acknowledgement that by giving his consent he would lose his right pursuant to Section R 20, or
bc) the undertaking has failed to provide the confirmation required by Section R 12(2) or Section R 18.
7.25. Procedure for exercising the right of withdrawal:
7.25.1. If the Consumer wishes to exercise the right of withdrawal, he/she is obliged to indicate his/her intention to withdraw at the Service Provider's contact details.
7.25.2. The consumer exercises his right of withdrawal within the deadline if he sends his declaration of withdrawal before the end of the 14th day from the receipt of the product. In the case of a written withdrawal, it is sufficient to send the declaration of withdrawal within 14 days.
7.25.3. In the event of withdrawal, the Consumer is obliged to return the ordered product to the Service Provider's address without delay, but no later than 14 days from the date of notification of his/her withdrawal, or to hand it over to the service provider. The deadline is deemed to have been met if the product is sent before the 14-day deadline expires (i.e. it does not have to arrive within 14 days). The customer bears the direct costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal. If the enterprise also sells the goods in its business premises and the consumer exercises his/her right of withdrawal in person at the enterprise's business premises, he/she is entitled to return the goods to the enterprise at the same time.
7.25.4. However, the Service Provider is not obliged to reimburse the Consumer for additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider. The Consumer also exercises his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product.
7.25.5. When buying and selling multiple products, if the individual products are delivered at different times, the buyer may exercise the right of withdrawal within 14 days of receiving the last delivered product, or in the case of a product consisting of multiple items or pieces, the last delivered item or piece.
8. WARRANTY, GUARANTEE
Incorrect performance
The Service Provider shall perform defectively if the service does not meet the quality requirements set out in the contract or by law at the time of performance. The Service Provider shall not perform defectively if the beneficiary was aware of the defect at the time of conclusion of the contract or should have been aware of the defect at the time of conclusion of the contract.
Any clause in a contract between a consumer and a business that deviates from the provisions of this chapter on warranty and guarantee to the detriment of the consumer is void.
Several warranty rights are only available to Users who are considered consumers under the Civil Code.
Business User: a person who acts within the scope of their profession, independent occupation or business activity.
Warranty
8.1. In what cases can a User exercise his right to a warranty?
In the event of defective performance by the Service Provider, the User may assert a warranty claim against the Service Provider in accordance with the provisions of the Civil Code.
8.2. What rights does the User have based on his warranty claim?
The User may – at his/her choice – make the following claims under the warranty: he/she may request repair or replacement, unless the fulfillment of the claim chosen by the User is impossible or would entail disproportionate additional costs for the enterprise compared to the fulfillment of his/her other claim. If the repair or replacement was not requested or could not be requested, he/she may request a proportional reduction of the consideration or – as a last resort – may withdraw from the contract. He/she may also transfer his/her chosen warranty right to another one, but the User shall bear the cost of the transfer, unless it was justified or the enterprise gave a reason for it.
The Consumer is also entitled - depending on the severity of the breach of contract - to request a proportional reduction of the consideration or to terminate the purchase contract if
(a) the undertaking has not carried out the repair or replacement, or has carried out the repair or replacement but has not carried out the dismantling and re-commissioning, in whole or in part, or has refused to bring the goods into conformity with the contract;
b) there has been a repeated failure to perform, despite the undertaking's attempts to bring the goods into conformity with the contract;
c) the defect in performance is of such gravity that it justifies an immediate price reduction or immediate termination of the sales contract; or
d) the business has not undertaken to bring the goods into conformity with the contract, or it is obvious from the circumstances that the business will not bring the goods into conformity with the contract within a reasonable time or without significant prejudice to the interests of the Consumer.
If the Consumer wishes to terminate the sales contract citing defective performance, the burden of proof lies with the business to prove that the defect is insignificant.
The Consumer is entitled to withhold the remaining part of the purchase price, in part or in whole, depending on the severity of the breach of contract, until the business fulfills its obligations regarding the conformity of the performance and defective performance.
The reasonable period of time for the repair or replacement of the goods shall be calculated from the time the Consumer notified the business of the defect.
The consumer must make the goods available to the business for repair or replacement.
In the case of a contract between a consumer and a business, the business must ensure the return of the replaced goods at its own expense. If the repair or replacement requires the removal of goods that, in accordance with the nature and purpose of the goods, were put into service before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replacement or repaired goods or the bearing of the costs of removal or installation.
The reduction of the consideration is proportionate if its amount is equal to the difference between the value due to the Consumer in the event of performance in accordance with the contract and the value of the goods actually received by the Consumer.
The Consumer's right to terminate the purchase contract under the warranty can be exercised by means of a legal statement addressed to the business expressing the decision to terminate.
If the defective performance affects only a specific part of the goods supplied under the sales contract and the conditions for exercising the right to terminate the contract are met in respect of them, the Consumer may terminate the sales contract only in respect of the defective goods, but may also terminate it in respect of any other goods acquired together with them, if the Consumer cannot reasonably be expected to keep only the goods that comply with the contract.
If the Consumer terminates the purchase contract in whole or in part of the goods supplied under the purchase contract,
a) the Consumer must return the affected goods to the business at the business's expense; and
b) the business must immediately refund the purchase price paid for the goods concerned to the Consumer as soon as it has received the goods or proof of return of the goods.
8.3. Within what deadline can the User assert his/her warranty claim?
The user (if he/she is a consumer) is obliged to report the defect immediately after its discovery, but no later than within two months from the discovery of the defect. However, we would like to draw your attention to the fact that he/she may no longer enforce his/her warranty rights beyond the two-year (1-year in the case of a business or used products) limitation period from the performance of the contract. (In the case of products with an expiration date, the warranty can be enforced until the end of the expiration date).
If, in the case of goods containing digital elements, the sales contract provides for the continuous supply of digital content or a digital service over a specified period of time, the business is liable for a defect in the goods relating to the digital content or digital service, if the defect
a) in the case of continuous service not exceeding two years, within two years from the date of delivery of the goods; or
b) in the case of continuous service exceeding two years, during the entire period of continuous service
occurs or becomes recognizable.
8.4. Against whom can you assert your warranty claim?
The User may assert a warranty claim against the Service Provider.
8.5. What other conditions are there for enforcing your warranty rights (if the User qualifies as a consumer)?
Within 1 year from the date of delivery, there is no other condition for asserting a warranty claim other than notification of the defect, if the User proves that the product or service was provided by the company operating the webshop. However, after 1 year from the date of delivery, the User is obliged to prove that the defect recognized by the User already existed at the time of delivery.
Product warranty
8.6. In what cases can the Consumer exercise his product warranty right and what rights does the Consumer have based on his product warranty claim?
In the event of a defect in a movable item, the Consumer may - at his/her choice - exercise his/her right to a warranty for goods or assert a product warranty claim in accordance with the rules of the Civil Code.
As a product warranty claim, the Consumer may request the repair or replacement of the defective product.
8.7. Against whom can you assert your product warranty claim?
You can exercise your product warranty rights against the manufacturer or distributor of the product (hereinafter collectively referred to as: manufacturer).
8.8. In what cases is the product considered defective?
A product is defective if it does not meet the quality requirements in force at the time of its release to the market or if it does not have the properties specified in the description provided by the manufacturer.
8.9. Within what deadline can the Consumer assert his product warranty claim?
The Consumer may assert his/her product warranty claim within two years from the date the product was placed on the market by the manufacturer. After this deadline, he/she loses this right.
8.10. What is the rule of proof when asserting a product warranty claim?
In the event of a product warranty claim, you must prove that the product defect existed at the time the manufacturer placed it on the market.
8.11. In what cases is the manufacturer exempt from its product warranty obligation?
The manufacturer is exempt from its product warranty obligation if it can prove that
- the product was not manufactured or placed on the market as part of its business activities, or
- the defect was not detectable at the time of placing on the market, according to the state of science and technology, or
- the product defect results from the application of a law or mandatory official regulation.
The manufacturer only needs to prove one reason to be exempted.
Please note that the Consumer may assert a warranty claim against the business and a product warranty claim against the manufacturer simultaneously, due to the same defect. If the product warranty claim is successfully asserted, the Consumer may only assert a warranty claim against the manufacturer for the replaced product or the part of the product affected by the repair.
Warranty (for new durable consumer goods)
8.12. In what cases can a Consumer exercise his/her warranty rights?
In the event of defective performance, the Service Provider is obliged to provide a warranty based on Government Decree 151/2003. (IX. 22.) on the mandatory warranty for certain durable consumer goods, if the user qualifies as a Consumer.
8.13. What rights and within what time limit does a consumer have under the warranty?
Warranty period:
a) two years in the case of a sales price of HUF 10,000 but not exceeding HUF 250,000,
b) three years for sales prices above 250,000 forints.
Failure to meet these deadlines will result in loss of rights.
The warranty period begins on the day the consumer product is handed over to the Consumer, or if the installation is carried out by the Service Provider or its agent, on the day of installation.
If the Consumer puts the consumer product into operation more than six months after delivery, the starting date of the warranty period is the date of delivery of the consumer product.
The Consumer may, at his/her choice, report his/her request for repair directly to the Service Provider's headquarters, any of its locations, branches, or the repair service indicated by the company on the warranty card.
Based on the warranty claim, at the choice of the beneficiary
- may request repair or replacement, unless the fulfillment of the chosen warranty right is impossible or if it would result in disproportionate additional costs for the obligor - compared to the fulfillment of another warranty claim - taking into account the value of the service in a faultless condition, the severity of the breach of contract and the harm caused to the entitled party by the fulfillment of the warranty right; or
- may request a proportionate reduction of the consideration or may withdraw from the contract if the obligor has not undertaken to repair or replace, is unable to fulfill this obligation (...), or if the entitled party's interest in the repair or replacement has ceased.
There is no right to cancel due to a minor error.
You should aim for 15 days.
Pursuant to Section 5 of Decree 19/2014. (IV. 29.) of the Ministry of the Interior on the procedural rules for handling warranty and guarantee claims for things sold under a contract between a consumer and a business, the Service Provider must strive to carry out the repair or replacement within a maximum of 15 days . If the duration of the repair or replacement exceeds 15 days, the Service Provider must inform the Consumer of the expected duration of the repair or replacement . The information shall be provided electronically or in another manner suitable for confirming receipt by the Consumer, with the Consumer's prior consent.
If it turns out that the product cannot be repaired
If, during the first repair of the consumer product during the warranty period, the Service Provider determines that the consumer product cannot be repaired , the Service Provider is obliged to replace the consumer product within 8 days , unless otherwise specified by the Consumer. If the consumer product cannot be replaced, the Service Provider is obliged to refund the purchase price to the Consumer within 8 days.
If the product breaks for the fourth time
If, during the warranty period, the consumer product fails again after being repaired three times, the enterprise is obliged to replace the consumer product within eight days - unless otherwise instructed by the consumer. If it is not possible to replace the consumer product, the enterprise is obliged to refund the purchase price indicated on the warranty card or, failing that, on the document proving the payment of the consumer product presented by the consumer - an invoice or receipt issued under the Value Added Tax Act - to the consumer within eight days .
If it is not fixed within 30 days
If the consumer product is not repaired within 30 days of the notification of the repair request to the business, - unless otherwise specified by the consumer - the business is obliged to replace the consumer product within 8 days after the unsuccessful expiry of the thirty-day deadline. If it is not possible to replace the consumer product, the business is obliged to refund the purchase price indicated on the warranty card, or, failing that, on the document proving the payment of the consumer product presented by the consumer - an invoice or receipt issued under the Value Added Tax Act - to the consumer within 8 days after the unsuccessful expiry of the 30-day repair deadline.
The provisions of the above back exposure clause do not apply to electric bicycles, electric scooters, quads, motorcycles, mopeds, passenger cars, motorhomes, caravans, caravans with trailers, trailers, and motorized watercraft.
8.14. When is the company exempt from its warranty obligation?
The Service Provider is only exempted from its warranty obligation if it proves that the cause of the defect arose after the performance. Please note that the Consumer may assert a warranty claim for the same defect, as well as a product warranty claim, at the same time and in parallel. However, if the Consumer has once successfully asserted a claim arising from defective performance due to a given defect (for example, the business replaced the product), he may no longer claim this on another legal basis in respect of the same defect.
8.15. The Service Provider is not liable for damage resulting from natural wear and tear/obsolescence beyond the warranty period (professionally expected lifespan).
8.16. The Service Provider is also not liable for any damages resulting from incorrect or careless handling, excessive use, or effects other than those specified, or other improper use of the products after the risk of damage has passed.
8.17. If the Consumer submits a replacement request within three working days of purchase (installation) due to a defect in the consumer product, the Service Provider is obliged to replace the consumer product, provided that the defect prevents its intended use.
8.18. What additional requirements may be imposed as a condition for exercising warranty rights?
In order to ensure the proper installation or maintenance of a consumer product, special requirements (such as periodic inspections) may be imposed on the consumer, provided that proper installation or maintenance cannot be ensured in any other way and that compliance with the requirement does not impose a disproportionate burden on the consumer.
8.19. The list of consumer goods subject to mandatory warranty can be found here: Decree 10/2024. (VI. 28.) of the Minister of Economy on the definition of the scope of durable consumer goods subject to mandatory warranty
9. PROCEDURE IN THE EVENT OF A WARRANTY CLAIM
(IN CASE OF USERS QUALIFIED AS CONSUMERS)
9.1. In a contract between a consumer and a business, the agreement of the parties may not deviate from the provisions of Decree 19/2014. (IV. 29.) of the Ministry of Justice on the procedural rules for handling warranty and guarantee claims regarding things sold under a contract between a consumer and a business to the detriment of the consumer.
9.2. The Consumer is obliged to provide proof of the conclusion of the contract (with an invoice or even just a receipt).
9.3. The costs related to the fulfillment of the warranty obligation are borne by the Service Provider (Section 6:166 of the Civil Code).
9.4. The Service Provider is obliged to record the warranty or guarantee claim reported to it by the Consumer.
9.5. A copy of the report must be made available to the Consumer immediately and in a verifiable manner.
9.6. If the Service Provider is unable to state the feasibility of the Consumer's warranty or guarantee claim upon notification thereof, it is obliged to notify the Consumer of its position – in the event of rejection of the claim, the reason for the rejection and the possibility of contacting a conciliation body – within five working days, in a verifiable manner.
9.7. The Service Provider is obliged to keep the minutes for three years from the date of their recording and to present them to the inspection authority upon request.
9.8. The Service Provider shall endeavour to complete the repair or replacement within a maximum of fifteen days. If the duration of the repair or replacement exceeds 15 days, the Service Provider shall inform the Consumer of the expected duration of the repair or replacement . The information shall be provided, with the Consumer's prior consent, electronically or in another manner capable of proving receipt by the Consumer.
10. MISCELLANEOUS PROVISIONS
10.1. The Service Provider is entitled to use a collaborator to fulfill its obligations. It is fully responsible for the illegal conduct of such collaborator, as if it had committed the illegal conduct itself.
10.2. If any part of these Regulations becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts shall not be affected.
10.3. If the Service Provider does not exercise its rights under the Regulations, the failure to exercise the right shall not be considered a waiver of the given right. Any waiver of any right shall be valid only if there is an express written declaration to this effect. The fact that the Service Provider does not strictly adhere to any essential condition or provision of the Regulations on one occasion does not mean that it waives its right to insist on strict compliance with the given condition or provision in the future.
10.4. The Service Provider and the User shall attempt to settle their disputes amicably.
10.5. The Parties acknowledge that the Service Provider's webshop operates in Hungary and is maintained there. Since the site can also be visited from other countries, the users expressly acknowledge that the governing law in the relationship between the user and the Service Provider is Hungarian law. If the user is a consumer, then, pursuant to Section 26 (1) of the Civil Code, the court of the defendant's (Consumer's) domestic residence shall have exclusive jurisdiction in disputes arising from this contract against the Consumer.
10.6. The Service Provider does not apply different general access conditions for access to products in the webshop for reasons related to the User's citizenship, place of residence or place of settlement.
10.7. The Service Provider does not apply different conditions to the payment transaction – with regard to the payment methods it accepts – for reasons related to the User's citizenship, place of residence or place of establishment, the place of account management of the payment account, the place of establishment of the payment service provider or the place of issue of the cash substitute payment instrument within the European Union.
10.8. The Service Provider complies with REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on combating unjustified geo-blocking and other forms of discrimination based on the customer's nationality, place of residence or place of establishment within the internal market, and amending Regulations (EC) No 2006/2004 and (EU) No 2017/2394 and Directive 2009/22/EC.
11. COMPLAINT HANDLING PROCEDURE
(IN CASE OF USERS QUALIFIED AS CONSUMERS)
11.1. The Service Provider aims to fulfill all orders in good quality and to the full satisfaction of the customer. If the User nevertheless has any complaints regarding the contract or its fulfillment, they can submit their complaints by telephone, e-mail or by letter at the above address.
11.2. The Service Provider shall immediately investigate the oral complaint and remedy it as necessary. If the customer does not agree with the handling of the complaint or if immediate investigation of the complaint is not possible, the Service Provider shall immediately record the complaint and its position on it and shall provide a copy thereof to the customer.
11.3. The Service Provider shall respond to the written complaint in writing within 30 days in a manner that can be substantiated and shall take measures to communicate it. It shall justify its position rejecting the complaint. The Service Provider shall keep the minutes of the complaint and a copy of the response for 3 years and shall present them to the supervisory authorities upon their request.
11.4. We inform you that if your complaint is rejected, you may initiate proceedings with an official or conciliation body, as follows (the Service Provider has not made a general declaration of submission):
11.5. The Consumer may file a complaint with the consumer protection authority:
Pursuant to paragraphs (1)-(3) of Section 45/A of the Consumer Protection Act and Government Decree 326/2024. (XI. 14.) on the designation of the consumer protection authority, the government office acts as the general consumer protection authority: https://kormanyhivatalok.hu/kormanyhivatalok
11.6. In the event of a complaint, the Consumer has the option of contacting a conciliation body, whose contact details can be found here:
|
Name of the conciliation body |
Seat and address of the conciliation body: |
Area of jurisdiction |
|
Budapest Conciliation Board |
Budapest |
Budapest |
|
Baranya County Conciliation Board |
Pecs E-mail address: info@baranyabekeltetes.hu |
Baranya County, |
|
Somogy County, |
||
|
Tolna County |
||
|
Borsod-Abaúj-Zemplén |
Miskolc E-mail address: bekeltetes@bokik.hu |
Borsod-Abaúj-Zemplén County, |
|
Heves County, |
||
|
Nograd County |
||
|
Csongrád-Csanád County |
Szeged E-mail address: bekelteto.testulet@csmkik.hu |
Békés County, |
|
Bács-Kiskun County, |
||
|
Csongrád-Csanád County |
||
|
Fejér County Conciliation Board |
Szekesfehervar E-mail address: bekeltetes@fmkik.hu; fmkik@fmkik.hu |
Fejér County, |
|
Komárom-Esztergom County, |
||
|
Veszprém County |
||
|
Győr-Moson-Sopron County |
Gyor |
Győr-Moson-Sopron County, |
|
Vas County, |
||
|
Zala County |
||
|
Hajdú-Bihar County |
Debrecen |
Jász-Nagykun-Szolnok County, |
|
Hajdú-Bihar County, |
||
|
Szabolcs-Szatmár-Bereg County |
||
|
Pest County Conciliation Board |
Budapest Email address: pmbekelteto@pmkik.hu |
Pest County |
11.7. The conciliation body is responsible for the out-of-court settlement of consumer disputes. The conciliation body is responsible for attempting to reach an agreement between the parties for the purpose of settling the consumer dispute; if this fails, it shall make a decision on the matter in order to ensure the simple, fast, efficient and cost-effective enforcement of consumer rights. The conciliation body shall, at the request of the consumer or the Service Provider, provide advice on the rights and obligations of the Consumer.
In the conciliation board proceedings, in the absence of an agreement, the council shall decide on the merits of the case.
a) issues a decision containing an obligation, if
aa) the application is well-founded and the undertaking has acknowledged the decision of the conciliation body as binding on it in its general declaration of submission pursuant to Section 36/C, registered with the conciliation body or the chamber or communicated in its commercial communications, at the beginning of the procedure or at the latest until the decision is made, or
ab) the undertaking has not made a declaration of submission, but the application is well-founded and the claim the consumer wishes to enforce does not exceed two hundred thousand forints, either in the application or when the decision containing the obligation is made, or
b) makes a recommendation if the application is well-founded, but the enterprise stated at the beginning of the procedure that it does not recognize the council's decision as binding, or if it did not declare its recognition of the council's decision at all.
11.8. In the event of a cross-border consumer dispute related to an online purchase or service contract, the conciliation body operated by the chamber designated by decree by the minister responsible for consumer protection shall be competent.
11.09. The enterprise is obliged to cooperate in the conciliation body procedure, and within this framework, it is obliged to send its response to the conciliation body with the content specified in the Fgytv, within the deadline specified therein. With the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the online settlement of consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the enterprise is obliged to ensure the participation of the person authorised to conclude a settlement at the hearing. The representative of the enterprise authorised to conclude a settlement shall participate online at the online hearing. If the consumer requests a personal hearing, the representative of the enterprise authorised to conclude a settlement shall participate at least online at the hearing.
11.10. If the Consumer does not apply to a conciliation body or the procedure is unsuccessful, the Consumer has the option of applying to court to resolve the dispute. The lawsuit must be initiated with a statement of claim, which must include the following information:
• the court in question;
• the names, residences and legal positions of the parties and their representatives;
• the right sought to be asserted, by presenting the facts on which it is based and the evidence thereof;
• the data from which the jurisdiction and competence of the court can be established;
• a firm request for a court decision.
The document or a copy thereof whose content is cited as evidence must be attached to the claim.
12. COPYRIGHT
12.1. Since https://sansiro.hu/, as a website, qualifies as a copyrighted work, it is prohibited to download (replicate), retransmit to the public, use in any other way, store electronically, process and sell the contents or any part thereof appearing on the https://sansiro.hu/ website without the written consent of the Service Provider - except for legal documents, since the User can download the GTC and the data management information without any conditions or restrictions and store them in any form.
12.2. Any information, image or textual appearance, content element, or the appearance and nature of the website may be taken from the website https://sansiro.hu/ and its database only with a reference to the given website, even with written consent.
12.3. The Service Provider reserves all rights to all elements of its service, its domain names, the secondary domain names formed with them, and its online advertising spaces.
12.4. It is prohibited to adapt or reverse engineer the content or parts of the https://sansiro.hu/ website; to establish user IDs and passwords in an unfair manner; to use any application with which the https://sansiro.hu/ website or any part thereof can be modified or indexed.
12.5. The name https://sansiro.hu/ is protected by copyright, and its use, except for the reference, is only possible with the written consent of the Service Provider.
12.6. The User acknowledges that in the event of use without a license, the Service Provider is entitled to a penalty. The amount of the penalty is HUF 60,000 gross per image, HUF 20,000 gross per word, or HUF 40,000/day. In the event of copyright infringement, the Service Provider applies a notarial certificate of fact, the amount of which is also passed on to the infringing user.
13. DATA PROTECTION
The website's data management information is available at the following page: https://sansiro.hu/policies/privacy-policy
Szombathely, 2025.05.17.
A sample withdrawal form can be downloaded here .